Replacement Policy
Pomelohome, we take great pride in crafting and carefully packaging our delicate products. However, if something’s not quite right, we’re here to help.
🔁 Received the Wrong or Damaged Item?
No worries — we’ve got your back!
If your order arrives damaged, incomplete, or incorrect, we’ll arrange a replacement right away. To be eligible, please follow the steps below.
✅ Eligibility Criteria
To request a return or replacement, your order must meet the following conditions:
Wrong Product Received: The product delivered doesn’t match your order.
Damaged on Arrival: The item is visibly broken, chipped, or cracked.
Missing Items: Part of your order is missing from the package.
📸 Important:
Please share a clear unboxing video within 48 hours of delivery as proof. This helps us process your request quickly and fairly.
🕒 All requests must be made within 2 days of receiving your order.
💭 Changed Your Mind?
No problem — we understand!
If you’d like to return an item for personal reasons (not related to damage or errors), we’re happy to offer a refund after a quick quality check on the returned product.
Please note, return shipping charges will apply to help cover reverse logistics and inspection costs:
Orders Rs. 0 – Rs. 899: Rs. 150
Orders Rs. 900 – Rs. 2,499: Rs. 350
Refunds are processed within 5–7 business days once the returned item passes our quality check and is received in its original condition.
Important: Original packaging (box, foam, and wrapping) must be intact for the return to be accepted.
🚫 Items Not Eligible for Return
While we strive to provide a flexible return policy, certain items are not eligible for return due to their nature or condition at the time of return:
Extremely fragile items that are at high risk of damage during reverse transit.
Products that show signs of use, wear, or damage after delivery.
Custom-made, personalized, or clearance items.
Items returned without original packaging (including foam inserts, boxes, and protective wrapping).
Products damaged due to mishandling after delivery.
Items marked as final sale or limited edition.
Any damage or issue reported beyond 48 hours from delivery.
We appreciate your understanding as these conditions help us maintain product quality and fair logistics practices.