Privacy Policy

Privacy Policy

Effective Date: 18/aug/2026

At Pomelohome, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our website [www.pomelohome.in] or any other platform we operate.

By using our website or services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect
   We collect the following types of information when you use our services:

a. Personal Information
Name

Contact number

Email address

Shipping and billing address

Payment details (handled via secure third-party gateways)

b. Non-Personal Information
IP address

Browser type and version

Pages visited and usage patterns

Device information

c. Cookies and Similar Technologies
We use cookies to:

Maintain session data

Store your preferences

Analyze website traffic

Personalize your experience

You may disable cookies through your browser settings, though some features may not function properly.

2. Purpose of Collecting Information
   We collect your information to:

Process orders and provide customer support

Send order confirmations, delivery updates, and service-related notifications

Improve website performance and user experience

Send promotional offers (with your consent)

Prevent fraud and ensure security

Comply with applicable legal obligations

3. Sharing of Information
   We do not sell or rent your personal information to third parties. We may share data with:

Trusted service providers (e.g., delivery partners, payment gateways) solely for operational purposes

Legal authorities, if required to comply with applicable law or court orders

Internal affiliates, if applicable, for operational continuity

All third-party partners are bound by data protection obligations consistent with this policy.

4. Data Security
   We adopt reasonable security practices and procedures, including encryption, firewall, and secure socket layer (SSL) protocols, to protect your information.

While we strive to protect your personal data, no method of transmission over the internet is completely secure.

5. Your Rights
   As per Indian law, you have the right to:

Review and correct your personal information

Withdraw consent for data processing

Request deletion of your account and data (subject to transactional/legal requirements)

To exercise these rights, please contact us at [Order@pomelohome.in].

6. Data Retention
   We retain your personal data only for as long as is necessary:

To fulfill the purpose for which it was collected

To comply with legal, regulatory, and tax requirements

To resolve disputes and enforce agreements

Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
📧 Email: Order@Pomelohome.in

Children’s Privacy
Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors.

Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on this page with the updated “Last Updated” date.